Refund Policy

1. Our Quality Guarantee

At Loumond, we stand behind the quality of our curated technology. We offer a 14-day Quality Guarantee on all products. If your item arrives damaged or defective, we will make it right.

2. Eligibility for Refunds

To be eligible for a refund or replacement:

• The request must be made within 14 days of receiving the item.
• The product must be in its original packaging.
• You must provide proof of the defect or damage (photos or video).

3. Non-Returnable Items

As we operate on a high-efficiency fulfillment model, we do not accept returns for "change of mind." We only provide refunds or replacements for items that do not meet our strict quality standards.

4. Refund Process

Once your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Shipping Costs

If a replacement is issued, Loumond will cover the shipping costs for the new item. Original shipping costs are non-refundable.

6. Contact Us

To start a quality claim, please email us at info@loumond.com with your order number and clear evidence of the issue.